Franchise Snapshot
# of Franchise Units: 112	International/Domestic: USA and Canada
Initial Investment: $75,000	Total Investment: $150,000
Yearly Royalty: 9%	Year Franchising Began: 1987

Company Name: Expedia® CruiseShipCenters®
Company Contact: Michael Mutsaerts
Address: 15600 NE 8th Street
City/State/Zip: Bellevue, WA 98008

Company Description:

Established in 1987, Expedia® CruiseShipCenters® is North America’s leading team of cruise vacation specialists. Our franchise network of 112+ independently-owned, retail locations and over 2,500 Cruise Consultants have achieved annual sales growth averaging 30% - each year, for more than two decades.

Our success as industry leaders in sales, marketing and technology caught the attention of Expedia® Inc. in 2007. The resulting partnership means Expedia CruiseShipCenters’ Franchise Partners enjoy the buying power of more than $17 billion in annual gross travel bookings and the competitive advantage of the most recognized brand in travel. Our exclusive CruiseDesk® system is recognized as the best Customer Relationship Management system in the industry, powering marketing, sales, operations and online bookings.

We also sell resort and other land vacation packages, including air, car, hotel and travel insurance, which allows us to serve all the travel needs of our customers. A strong leadership team and more than 75 Partner Support employees are fully dedicated to providing world class programs and support in the areas of Sales and Marketing, Training, Information Technology and Business Development. You have a world of experience here, ready to help you achieve your entrepreneurial dreams in this exciting and growing industry.

Diversity Statement:

Our goal is to recruit, motivate, and develop outstanding people from a range of backgrounds who work together to achieve common business objectives.    Diversity expresses itself in many different ways – in age, gender, race, culture, sexual orientation, religion, belief, education, physical ability, personality, experiences and approaches to work.  We aim to maximize everybody’s potential by harnessing these differences and creating a productive environment in which all are valued, where our talents are fully utilized and organizational goals are achieved.

Description of Training process: 

As a learning organization, Expedia CruiseShipCenters is dedicated to the continuous development of our cruise professionals. Our Training Specialists and Franchise Development Managers work closely with individual Franchise Partners and Cruise Consultants on a regular basis to ensure they have the knowledge and tools to succeed. We provide in-person, online and at-sea training to maintain our competitive edge as cruise specialists. Extensive industry education is also provided by the cruise lines and CLIA (Cruise Lines International Association), offering professional accreditation programs.

Ongoing Learning

• Cruise To Success® Events
  
• Exclusive Conferences @ Sea
  
• Travel Industry Accreditation
  
• Cruise Line Certification

Franchisee Qualifications

Our Franchise Partners are natural leaders who love to coach, motivate and celebrate success with their team of Cruise Consultants. Your retail franchise will operate within an exclusive local territory and harness the power of the internet through our “Bricks and Clicks” marketing strategy. This gives you the competitive advantage to service customers whether they call, click or come into your Center.

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FROM EXPEDIA CRUISESHIPCENTERS